Privacy Policy

Privacy Policy

This website is the property of Newcastle K9 Group. We take the privacy of all visitors to this website very seriously and therefore set out in this policy the company position regarding privacy matters and the use of cookies on this website.

Thos policy explains what happens to any personal stat that you share with us or that we collect from you either directly via this website or email at

1. Information we collect

In operating our website we may collected process the following data about you:

1.1 Details of your visits to our website and the resources you access including but not limited to traffic, stat, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our website, such as when you register to receive information via a newsletter or use the contact page.

1.3 Information  provided to us when you communicate with us for any reason.

2. Use of cookies

On occasion we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.

Such information will not identify you personally, it is statistical data about our website visitors and their use of our site. The statistical data does not identify any personal details whatsoever. It is used solely by us to analyse how visitors interact with the website to inform continued development and improvements.

Information may be gathered about your general internet use by using a cookie file that is downloaded to your computer. Where used these cookies are downloaded automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service provided to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline cookies. Please not that should you choose to decline cookies you may be unable to access some areas of our website.

Any advertising on this website may also incorporate cookies over which we have no control. Such cookies, if use, would be dowloaded once you click on advertisements on our website.

3. Use of your information

The Information that is collected and stored relating to you is primarily used to enable us to provide our services to you. In addition we may use the information for the following purposes:

3.1 To provide you with information requested from Newcastle K9 relating to our products or services and to provide information on other products which we feel may be of interest to you, if you have consented to receive such information.

3.2 To meet our contractual commitments to you.

3.3 To notify you about any changes to the website such as improvements or service/product changes that may affect our service.

3.4 If you are an existing customer we may contact you with information about goods and services similar to those which you have purchased.

3.5 We may use your data, or permit selected third parties to use your data, so that you can receive information about unrelated goods and services which may be of interest to you. You may be contacted by ourselves of this parties about these goods or services by any of the methods you consented to at the time your information was collected.

3.6 If you are a new customer we will only contact you or allow their parties to contact you only if you have provided consent and only by those means you consented to.

3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent when you provide your details on the form on which we collect your data.

3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors, for example your area of residence or age group.

4. Storing your personal data.

4.1 We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

5. Disclosing your information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.

6. Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7. Access to information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

8. Contacting us
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at

Terms of Service

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the website (the “Service”) operated by Newcastle K9 Group (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Newcastle K9 Group.

Newcastle K9 Group has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Newcastle K9 Group shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Terms & Conditions

  1. With the exception of young puppies all dogs must be house trained.
  1. Dogs must be suitable to be with other dogs and people.
  1. All dogs must come with the completed paperwork including proof of vaccinations/ immunity.
  1. All dogs must be fully up to date with their vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis and Canine Parvovirus and Kennel Cough (optional).  Vaccinations must have been completed at least four weeks before they join day care. A titre test that demonstrates adequate immunity for the core diseases will be accepted.
  1. All dogs must be treated for fleas, external parasites and worms.
  1. All dogs must be microchipped by law.
  1. The Control Of Dogs Order 1992 mandates that any dog in a public place must wear a collar with the name and address, including post code of the owner engraved or written on it or engraved on a tag, whether the dog is chipped or not.
  1. We are unable to offer day care to un-neutered adult males or females in season.
  1. We are unable to take puppies until they have completed their vaccination course.
  1. 10. If your dog requires feeding whilst at day care it is vital that you bring your dog’s food. 
  1. 11. Any medication that your dog requires must be supplied by a vet and you must complete a medication permission form with details of dosage instructions etc.
  1. 12. If we believe that your dog is not in good health we reserve the right to seek veterinary advice on your behalf and you will be liable for the veterinary fees.
  1. 13. We are sorry but we are unable to take aggressive dogs or those that suffer from severe separation anxiety or excessive barking. 
  1. 14. We are also unable to take any dogs with an infectious disease such as kennel cough. 
  1. 15. You are liable for any damage that your dog causes during its stay with us. 
  1. 16. Newcastle K9 Day Care will not be responsible for the payment of any veterinary bills if your dog requires any treatment during his/ her stay with us, unless caused by negligence on our part. 
  1. 17. If your dog has any issues such as guarding food or toys, mounting other dogs etc it is vital that you inform us so that we can take steps to prevent these situations occurring.
  1. 18. Please inform us if your dog has been unwell or has an injury.
  1. 19. Whilst we take very precaution to ensure your dog remains safe and injury free, on rare occasions with dogs playing minor injuries such as scratches and scrapes can occur. If anything more serious was to occur we would immediately contact you and seek veterinary attention.


20. Invoices for services will be sent 1 month in arrears and payment is due on receipt. Payments overdue by more than 7 days from the date of the invoice will incur a late payment charge of £10 per week or part thereof.

21. There is a late pick up fee of £10 for each 15 minutes that you are after 6pm.